INTELLECTUAL PROPERTY AND RIGHT TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

COMPLIANCE WITH LAWS

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

LIMITATION OF LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

RETURNS AND CANCELLATIONS

Under the Consumer Contracts Regulations online customers within the UK may return items for any reason within 14 days of receipt, although some items are exempt from this: 

• Earrings. Due to health grounds we do not accept the return of any earrings unless there is a manufacturing fault
• Custom / Personalised Orders: All customised items are excluded from the right to return items within 14 days unless there is a manufacturing fault
• Any item under £42 in value. The Consumer Contract Regulations state that any item under £42.00 in value is exempt, however Wild Heart Crafts accept that many of our items are sold below this value and will normally honour a return without reason.

All returns of non-faulty good are at the customers expense. We do not return shipping fees. Items must be returned as new. Before returning any item you must contact us via wildheartcrafts@gmx.com 

You have 28 days from date of receipt of any item to return due to faulty workmanship. BEFORE any item is returned you MUST email wildheartcrafts@gmx.co.uk with a full description of any fault and photographic evidence. If it is clear that there is a fault at that point we will replace the item at our expense. If we require the item to be returned we will refund any postage you have to pay. If we DISAGREE that the item is faulty you will be required to return the item at your expense and we will examine it on its return. If we then find the item to be faulty we will replace it and refund your postage expense. If we do not find the item to be faulty we will return it to you on payment of postage. 
If you wish to have a refund on a faulty item you MUST contact us via wildheartcrafts@gmx.com with photographic evidence stating you want a refund. We will require the item to be returned and if on examination the item is faulty we will issue a refund including the cost of the postage you paid to return the item. If we find the item is not faulty we will return it to you on payment of postage.
 

Cancelations may be made at any time before an order is despatched. This excludes custom/ personalised orders which are legally bound upon approval. Cancellation of a custom/ personalised order before approval will be subject to design fees. 
 

SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

SURVIVAL

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Wild Heart Crafts and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

LAW

The Conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland.

CONTACT

For any queries regarding our service, please contact us via email, phone or post via the Contact Page.

Our company details are:

Wild Heart Crafts
43 Symington Street
Leadhills
Biggar
ML12 6YE

Wild Heart Crafts are not VAT Registered